Questions and answers
IPTV FAQ: answers before you buy
This IPTV FAQ answers the questions we hear most about the service, plans, devices, delivery and support. Can’t find yours? Message us on WhatsApp.
IPTV FAQ: the service
What is IPTV?
IPTV (Internet Protocol Television) delivers TV channels and videos over your internet connection instead of an aerial, cable or dish. You watch in a player app on a supported device. Read our guide What is IPTV for more.
What does an IPTV.sg subscription include?
Live TV channels (33,000+ on Standard, 56,000+ on Premium), 130,000+ films and series on demand, setup help and support on WhatsApp and email. Hot Player activation is included with every plan, and Premium adds separate accounts.
Do you offer a free trial?
No. Start with the 1-month plan for one device, which includes an extra free month. If your subscription has not been activated, you can ask for a refund within 7 days.
Are adult channels included?
Adult channels are optional and stay off unless you ask for them at checkout.
IPTV FAQ: plans and prices
How much does IPTV cost?
Standard starts at S$15 for 1 month (+1 free) on one device, with Hot Player activation included. See all prices on the IPTV subscription Singapore page.
What is the difference between Standard and Premium?
Standard: 33,000+ channels, devices share one account. Premium: 56,000+ channels, separate accounts. Hot Player activation is included on both. Full details: Standard vs Premium IPTV.
What do 2 or 3 devices or accounts mean?
The number of screens that can play at the same time. On Standard they share one account; on Premium each has its own account. See IPTV multiple devices.
Does my plan renew automatically?
No. You pay once. Renew before the end date to keep your login: IPTV renewal.
IPTV FAQ: setup and devices
Which devices work?
Smart TVs, Android TV, Fire TV Stick, iPhone, iPad, Android, Windows and Mac. See IPTV supported devices.
How do I install it?
Install a player app, sign in with the username and password we send, and start watching. Step by step: IPTV setup guide.
Which app should I use?
Hot Player is our main recommendation, and its activation is included with every plan. Other compatible players also work. See Hot Player IPTV.
What internet speed do I need?
About 10 Mbps per screen for HD and 25 Mbps for 4K. A cable connection or strong Wi-Fi helps.
IPTV FAQ: orders, delivery and support
How do I buy?
Choose a plan, press Buy now and pay at checkout. Details: how to buy IPTV.
When do I receive my login?
By email and WhatsApp once your payment is confirmed. Check your junk folder if you do not see the email.
What if it buffers?
Restart your router and device, check your speed and use a cable if you can. More fixes: IPTV troubleshooting.
Can I get a refund?
Yes, within 7 days if the subscription has not been activated. Read the IPTV refund policy.
How do I contact you?
WhatsApp +1 917 024 8236 or email contact@iptv.sg, 24/7. More options: contact IPTV Singapore.
Answers on this page describe how IPTV.sg works today. Prices are in Singapore dollars and every plan is a one-time payment. If an answer does not match what you see at checkout, the checkout is always right: message us and we will update this IPTV FAQ.
Wikipedia also has a neutral introduction to Internet Protocol television if you want the technical background.
Still have a question?
We answer on WhatsApp and by email, 24/7.