Policy
IPTV refund policy: 7 days if not activated
Our IPTV refund policy is simple: if your subscription has not been activated, you can ask for a full refund within 7 days of purchase. This page explains who qualifies, how to ask and how long refunds take.
IPTV refund policy in brief
- Full refund within 7 days of purchase if the subscription has not been activated or used to stream.
- Requests by email to contact@iptv.sg with your order number.
- Approved refunds go back to the original payment method within 5 to 10 business days.
Who can get a refund
You qualify for a full refund if all of these are true: you ask within 7 days of your purchase date, your login has not been activated or used to stream, and you can show your order number or payment confirmation. This applies to Standard and Premium plans of any duration.
What is not refundable
- Subscriptions that have been activated or used to stream, except as described under partial refunds.
- Licences or activation codes that have already been activated on a device, such as a Hot Player licence.
- Requests made more than 7 days after purchase.
Partial refunds
If something goes wrong after activation, tell us. We look at partially used subscriptions case by case, for example when a technical problem on our side cannot be fixed. Our first aim is always to make the service work for you.
How to ask for a refund
- Email contact@iptv.sg with the subject “Refund request”.
- Include your order number, the email used at checkout and a short reason.
- We confirm receipt and check your account, then tell you the outcome by email.
Processing times
Approved refunds are returned to the original payment method within 5 to 10 business days. Bank and crypto transfers can take longer to appear depending on your bank or wallet. If you have not received a refund after that time, check with your bank first, then contact us with your order number.
Refund questions
I bought the wrong plan. Can I change it?
Yes, if the subscription has not been activated. Contact us within 7 days and we can refund it so you can buy the right plan, or swap it for you if that is simpler.
My device does not support the app. Can I get a refund?
If the subscription has not been activated, yes, within 7 days. Before that, ask us: we can often suggest another app or a simple streaming stick that works.
Does the IPTV refund policy cover Premium and household plans?
Yes. The same IPTV refund policy applies to Standard and Premium, to every number of devices or accounts and to every duration.
Do I get the free months refunded too?
Free months are part of the plan you bought, so they are included when a plan is refunded in full and are not paid out separately.
Can I ask for a refund on WhatsApp?
You can tell us on WhatsApp, but please also send the request by email with your order number so we have it in writing.
Your rights under this IPTV refund policy
This policy does not limit any rights you have under Singapore law. For general guidance on consumer rights in Singapore, see the Consumers Association of Singapore (CASE). Our terms of service explain the rest of the conditions that apply to your subscription.